As a caregiver, POLLY is shown to be kind and nurturing, as shown when she treats SUNNY and KEL to dinner. She regularly concerns herself over the well-being of both BASIL and BASIL'S GRANDMA. Though polite and forgiving, she worries that others consider her taste in food plain and often makes more than just a few people can eat, thus being happy when SUNNY and KEL are able to also enjoy her food. When BASIL goes missing, she immediately goes to KEL'S HOUSE hoping KEL can find him.

POLLY should have a gentle voice. It is implied that she has some self-loathing issues. She should not sound like a child or teenager.