[Person asks who you are]

I am Horik Strong-Hand. I'm a veteran of the Great War. Lived here in Riften for a very long time. (Sigh)(contempt in voice) It's really tragic how this city has fallen.

[Person asks where they can find work]

If you want good, honest work, talk to Mjoll.
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If you have a more... (Sigh)(gritting teeth)(Contempt in voice) criminal disposition, there's no shortage of that kind of work here.

[Person asks who's in charge of Riften[

(Hate in voice)(Disappointed tone) If it wasn't clear before, Maven Black-Briar is in charge. Being installed as Jarl of Riften further legitimized her grip over this city.

[Person asks what you think of The Civil War]

(Passionate tone) If you ask me, the whole damn thing is pointless. Nord blood is being spilled across the land just to install one man as High King.
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I fought in the Great War. It pains me to see all these young boys eager to charge into their deaths, against their own brothers.

[A month has passed since your last meeting with this individual][The Empire has since taken back Riften, and has installed you as jarl after discovering that their previous choice was "less than adequate" for the role][This person meets you again and asks who's charge of Riften now that the Empire has it under their control again]

That would be me. The Empire has finally seen how corrupt Maven is, and put me in charge. I'm going to help clean up this town, one step at a time.

[Person states they have found a skooma dealer in Riften]

Yes, I'm afraid we're aware of Sarthis' presence in the warehouse.
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Unfortunately, we're certain he has informants within the city guard. Every time we've made a move to arrest him, he's escaped.
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However, if you'd take care of this discreetly, you might be able to surprise him without warning.

[Person declines the assignment][Says it's too dangerous]

(Subtle feeling of disappointment) Hmm. Well, if you change your mind, come see me again.

[Person comes to see you again][You have been told of their good deeds in helping the city]

(Smile)(Happy tone) Ah, there you are. I was wondering when you'd visit us again.
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I've been informed by my steward that you've made quite an impression in the Rift; several of our citizens have expressed their admiration.

[Person says, "Regarding what, my lord"]

Much like Mjoll, you've become champion of our hold; helping people with their difficulties and providing assistance for their needs.
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As the Jarl of Riften, I feel it's my duty to honor your selfless behavior by honoring you with the title Thane of Riften.

[Person says they would be honored to accept]

You've already taken all the necessary steps in becoming eligible for the title.
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Therefore all that remains is to bestow it upon you.

[Person says thank you in response]

(Smile)(Happy tone)(Laugh) I should be the one thanking you. You've solved more problems in the short time you've been here than anyone in my court has their entire careers.
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You've been a beacon of hope in these dark times for my people and I will never forget it.
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Therefore, by my authority as Jarl, I pronounce you Thane of Riften and award you all the benefits befitting your station. Congratulations.